BARCELONAURBANHOTEL.COM

Q: What is BarcelonaUrbanHotel.com?

A: BarcelonaUrbanHotel.com is a hotel booking agency in Barcelona. We offer discounted rates of up to 77% in a wide variety of rooms in Barcelona hotels that we have carefully selected. Our booking service is completely FREE. Our clients pay NO COMMISSION CHARGE and no additional fees. Booking a hotel room or apartment through BarcelonaUrbanHotel.com means you will obtain great SAVINGS, because all our rates are DISCOUNTED up to 77%.

Q: How can BarcelonaUrbanHotel.com offer discounted rates in Barcelona hotel rooms?

A: We are located in Barcelona, so there are no intermediaries between us and the hoteliers we work with. Due to the great number of rooms that we sell through our website, we are able to negotiate with the hotels that we work with, obtaining special discounted rates. This savings are then passed on to our website users.

Q: What kind of client service does BarcelonaUrbanHotel.com offer?

A: BarcelonaUrbanHotel.com strives to offer an outstanding client service, in combination with one of the best online booking systems available. We are one of the few internet travel agents that offer 24 hour assistance. Our Barcelona-based customer support team is available for whatever you might need after you have made your booking.

Q. What are the different ways to search for an accommodation that meets my needs?

A. There is more than one way to find the hotel that is most convenient for you. Please refer to the list of options that follows. If you need further assistance, please contact us.

• Search by Date:

  This option searches our entire database and provides a list of only those hotels which have availability for your specified travel dates.

• Advanced Search:

  This option allows you to search for a specific hotel, during specific times. Our system will verify your selected hotel's availability on the dates you specify.

  You can choose from over 200 hotels in Barcelona, from 1 to 5 star categories, all carefully selected by Barcelonaurbanhotel.com.

• Search by Hotel:

  This option allows you to search for a specific hotel or hotel chain. Enter the full name or a part of name of the hotel that you wish to book. Once you’ve found a hotel that is convenient, you may verify availability using the “search by date” option.

• List of Hotels in Barcelona:

  This option allows you to obtain a list of all the hotels within the BarcelonaUrbanHotel.com. selection. Once you’ve found a hotel that is convenient for you, check for availability by using the “search by date” option. If the hotel of your choice is not available for your specified dates, you can always look for a similar hotel nearby by using the Search Map provided.

• Search Map:

  This option allows you to find hotels located in a specific area or near a certain attraction in Barcelona. Use our new Search Map to find apartments or hotels in the area of your choice.

Q. How do I book a room?

A. The following step-by-step booking guide explains the booking process in detail:

• Choose the room or rooms you would like to book in the hotel of your choice.

• Click on BOOK NOW. This is the first step in the booking process.

• Complete all the required fields on the booking form that will appear on your screen. Please make sure to be as accurate as possible in order to minimize errors and speed up your booking process.

• Once the booking form is filled out completely, click on “Complete my booking”. You will see a Confirmation page containing a summary of your booking details. That's it! Your booking is now complete.

How is the booking process managed by Barcelonaurbanhotel.com?

• We send a fax to the hotel:

  Once we receive your booking request and information (immediately after you complete your booking), and we send a confirmation fax to the hotel you have chosen. The hotel then enters the data you provided into its own system, and reserves a room for you during the specified dates of your stay.

• We send you a confirmation e-mail

  You will receive a confirmation e-mail within a few minutes of having made your booking. This e-mail will show your Booking Reference Number, your booking details (room details and rates, arrival and departure dates, etc.), the hotel information, including hotel address and telephone number, booking modification and cancellation instructions, and our contact information should you need further assistance.

Q. Does BarcelonaUrbanHotel.com charge me for its service?

A. No. BarcelonaUrbanHotel.com´s services are completely free! Your payment is made directly to the hotel at the BarcelonaUrbanHotel.com published website rates.

Q. How do I pay for the booking I made through BarcelonaUrbanHotel.com?

A. After selecting a hotel on BarcelonaUrbanHotel.com, you will be guided through a simple booking process in which you will be asked to input information, including your credit card details. The hotel requires your credit card details ONLY for the purpose of guaranteeing your reservation. Your credit card will NOT be charged until you have arranged payment when you arrive at the hotel - at this point you may pay by cash or with an alternative credit card accepted by the hotel, if you so choose. Most hotels will require you to select a payment method to cover the balance of your entire stay upon arrival or departure. If you fail to cancel your reservation on time (in accordance with the hotel's cancellation policy) and do not arrive at the hotel, the hotel may charge your credit card with a cancellation fee - generally equal to the cost of the first night of the accommodation.

Q. How do I modify an existing reservation?

A. If you wish to modify an existing reservation, you will need to contact us directly either by phone or e-mail. If you wish to extend your stay or to book additional rooms, we will verify availability with the hotel of your choice and make the respective modifications. We will then send you a new confirmation e-mail detailing all the modifications and showing the new booking information. If the hotel cannot meet your request, we will notify you and suggest a comparable alternative. If you wish to shorten the duration of your stay, this needs to be done according to the hotel's cancellation policy.

If you contact us outside office hours, or if the hotel front desk is closed, we will not be able to immediately inform you whether or not the hotel can meet your request. Nonetheless, we will let you know as soon as possible.

Q. How do I cancel an existing booking?

A. Before cancelling your booking please read carefully the cancellation policy as follows:

Cancellation policy:

Cancellation policies vary among hotels. Please refer to your particular hotel's cancellation policy for full terms and conditions. Any cancellations received after the no-charge cancellation period specified in the hotel's policy will be subject to a cancellation fee, usually equivalent to the cost of the first night's stay. Failure to show for your reservation will result in a no-show fee equivalent to the cost of the first night's stay

BarcelonaUrbanHotel.com cancellation procedure:

After reading the cancellation policy, if you wish to proceed with a cancellation please follow the easy steps below:

• Open the booking confirmation email that we sent you. Take note of the booking reference number and pin code which you will find in your email. Scroll down the email to the section entitled CANCELLATIONS. Click on the link to Cancellations.

• This link will take you to the 'My Booking’ page. This page asks you to input your Reference Number and pin code into a form.

• A page displaying your booking details will appear. On this form you can choose from the following options:

  • Print your booking confirmation

  • Cancel the booking. If you wish to continue to cancel the booking check the box and press the “Cancel this booking” button.

• This will take you to a further page displaying these messages: "Your booking has been cancelled" and "You will receive a cancellation e-mail shortly".

• You will receive a Cancellation Confirmation email.

Q. What will happen if I do not cancel and do not arrive at the hotel?

A. If you do not cancel and do not arrive at the hotel, a non-arrival fee will be charged against your credit card, usually equivalent to the cost of the first night of your stay.

Q. What kind of credit card details must I supply?

A. We require you to enter the following credit card details on the booking form: entire credit card number, expiration date, and the full name of the credit card holder (the card holder of the credit card used for booking must not necessarily be present upon arrival at the hotel).

Q. Why does the hotel require my credit card details?

A. Hotels follow a standard booking procedure used throughout the world. They require your credit card in order to perform an electronic pre-authorisation to ensure that the credit card is valid and that sufficient funds are available on your account to cover the cost of the first night accommodation charge. The hotel does not charge your credit card at that moment. BarcelonaUrbanHotel.com manages your reservation and sends your credit card details only to the reservation department of the hotel you have booked.

Q. Will the hotel actually charge my credit card at any point?

A. Upon arrival or departure (depending on the hotel policy) at the booked hotel, you are required to arrange the full payment for your accommodation at the rate you booked on BarcelonaUrbanHotel.com – the payment to the hotel can be made with any credit card accepted by the hotel (not necessarily the one you used to secure your reservation) or with cash. The only circumstances in which your credit card will be charged by the hotel are:

• If you fail to arrive at the hotel.

  In this case the hotel will charge a cancellation (“no-show”) fee as specified by the hotel's Cancellation Policy. Cancellation policies are published on each hotel description.

• If you fail to cancel the booking before the no charge period specified.

  In this case the hotel will charge a cancellation fee as specified by the hotel's Cancellation Policy. Cancellation policies are published on each hotel description.

  (Note: if you cancel within the terms of the cancellation policy, you will not be charged a cancellation fee).

Q. Is it possible to pay my room with cash?

A. Yes, you can pay with cash when you arrive at the hotel. However, your credit card details are still needed to guarantee the booking.

Q. Which credit cards do hotels accept?

A. Most of the hotels on BarcelonaUrbanHotel.com accept all major credit cards. Any exceptions will be specified on the hotel's information page.

Q. What is the difference between Rack Rates and Discounted Rates?

A. Rack Rates are the “official” hotel rates. Rack rates refer to the rates that hotels offer to guests who approach them directly for room reservations, and they are non-discounted prices. Discounted Rates are rates that are significantly lower than the official or rack rates (sometimes up to 77% lower). All rates published on Barcelonaurbanhotel.com are discounted rates. We can negotiate the lowest possible rates due to the high volume of hotel rooms that are sold through our website.

Q. What is VAT?

A. Value Added Tax (VAT) is a sales tax imposed by the Spanish tax law, and it is added to most goods and services in Spain. On accommodation it is 7%. The room description section of each hotel indicates whether the VAT is included or not. No other fee or commission charge will be added to your bill.

Q. Is the rate per person or per room?

A. All the rates shown on our website are per room, and never per person.

Q. Are there any other charges such as additional taxes?

A. No.

Q. Is breakfast included in the rate?

A. Many of the rates you find on BarcelonaUrbanHotel.com do include breakfast, but some do not. The hotel's description page specifies whether or not the rate includes breakfast.

Q. Is there any charge for children?

A. The age requirement differs depending on the specific hotel's policy. This may be listed on the hotel's main information page. If no information on the hotel's main information page is displayed about this topic, please contact the hotel directly.

Q. Are roll-away beds/cots available?

A. Most hotels offer roll-away beds and cots. There might be an extra charge for roll-away beds. In some hotels, roll-away beds are not provided due to space restrictions. To find out more information on the availability and cost of having an extra roll-away bed or cot for a certain hotel, please contact the hotel directly.

Q. Can I specify room location or make any other kind of special request?

A. At BarcelonaUrbanHotel.com, we try our best to make your stay as perfect as possible. We pass on any special requests made through our website on to the hotel. You can enter any special requests by using the indicated section during the booking process. We will then pass on your request to the hotel, at which point they will try their best to accommodate your requirements; however, neither BarcelonaUrbanHotel.com nor the hotel can guarantee that your request will be met.

Q. Can I check-in earlier than the check-in time?

A. This depends on the availability of your hotel. If the room that the hotel has reserved for you is occupied the night before your stay, then it is not possible for you to check in early. This is because your early check-in would then interfere with housekeeping schedule. If you require an early check-in, we recommend that you make a special request when booking, and then contact your hotel directly the night before your arrival to see if your request can be accommodated.

Q. Can I check out later than the check-out time?

A. This also depends on the availability of your room. If your room is booked for guests arriving after you, then you will need to check-out on time to give the housekeepers time to prepare the room for the next guests. You can request a late check-out when booking your room, and your chosen hotel will try their best to accommodate your request.

Q. Can I leave my bags at the hotel?

A. Most hotels have a concierge desk where you can leave your bags before checking-in. If hotels do not have a concierge desk, it may be possible to leave your bags behind the reception desk before your check-in time.

What now?

On your scheduled arrival date, give your information to the hotel reception staff, and mention to them that you booked through BarcelonaUrbanHotel.com. You could bring along your confirmation email, although this is not strictly necessary. You will be asked to arrange a method of payment, you can then agree to pay at the end of your stay using that credit card or with cash. Normally, an imprint of your credit card will be taken to cover any incidental expenses, such as mini-bar items or room service charges. At the end of your stay, you will receive an invoice for your own records.