We were not aware that we had been upgraded to a 4 star room until our departure when there was some confusion at recption as to whether we owed the $40 upgrade fee; this was waived. Also, reception seemed unaware of HotelClub and had to take our word for it that our credit card had been debited and this was shown on our statement. On reflection we were disappointed that our room did not have a balcony considering it was 4 star. The restaurant service was excellent but unfortunately we had to submit our dessert order 3 times due to unavailability of our choices - perhaps the menu could be updated daily with what is actually available and waitresses kept informed of what choices became unavailable during the evening so that patrons can be made aware when ordering. Then staff would not have to keep running off to the kitchen to ask the chef.